This guide is here to help you get the best out of tulsans.co.uk and increase your sales. Please use this guide to understand how to upload and display your products.
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House Rules
We at tulsans believe that you matter, and this means we want your voice to be heard! The tulsans community is vast and wide-ranging comprising vendors and users, amongst others. Therefore, we take the integrity of the community very seriously.
Vendor conduct
tulsans expects its vendors and users to behave professionally and civilly. We seek to treat people with decency and kindness. All vendors should adhere fully to the tulsans code of conduct when listing and selling products on the tulsans platform. Failure to adhere fully could result in suspension of your tulsans account.
Vendor Code of Conduct Principles include:
Respect for others
tulsans believe that we are all unique, and so we are certain to have differences in opinions, this means you may come across some content that you disagree with. Please bear in mind that something that you disagree with, may not violate our guidelines. Thus, in-order to keep the community a welcoming environment for all, your participation must always be respectful of others, please seek to raise concerns to us directly hey@tulsans.co.uk.
In particular, we ask that:
Privacy Agreement
By signing up as a vendor, you are committing to protect the reasonable privacy of personal information of everyone that you do business with. This includes customers, consumers and any other relevant users. We ask that you comply with privacy and information security laws and regulations when personal information is collected, stored, shared or processed.
Accountability
Vendors take full responsibility for their own shop. Vendors who present the products/services/intellectual property of others as their own violate the trust of our consumers and as such, this will result in the suspension of your tulsans account.
Customer Service
We ask that vendors will try at all times to provide customers and consumers with:
Refund policies
Refunds are at the discretion of our vendors, but we encourage that you provide your customers with a refund policy for each product, to find out how to do this click here
Help! There’s a problem with my order
We encourage all sellers to provide tracked shipping
(Royal Mail now offer this free online)
Items should be received no later than 10 working days from order placed (unless made to order) items please let buys know if their handmade items will exceed this time frame; if there is a delay in processing orders/ or postal delays please keep your buyer updated as a matter of courtesy.
You don’t want to have negative feelings towards your business practices, be mindful of the shopping experience you provide – this is your best opportunity to get your 5-star rating so be mindful of store conduct
– we reserve the right to investigate and scrutinise high-priced items
Especially those priced over £500 as a start up we want to keep our community safe by our due diligence practices.
We would expect you to have performance levels of an authorized business and would look to seek information on companies house to verify you & business
We want the tulsans platform to give you the best experience possible. While we continue to develop our platform we ask that you also respect our platform. We want tulsans to look as appealing as it can, so we have provided a guideline document to help you know what we expect when you post products. Please click here to download our product guidelines.
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